Product Manager

Job Description - Product Manager

The 3-2-1 Product Manager is an integral part of the VIAMO team and responsible for ensuring quality on the 3-2-1 Service. (S)he will help with each step of the content creation process, ensuring that key messages follow best practices, and are translated, recorded and pre-tested correctly. (S)he will be the IVR platform expert, building the audio and text trees, updating content, and troubleshooting. (S)he will play a key role in monitoring the continued quality and success of the Service, piloting and evaluating new initiatives, and reporting to MNO and NGO partners.

Manage 3-2-1 Day-to-Day Activities.

• Test 3-2-1 channels daily to ensure that the codes are working
• Update the master document containing all 3-2-1 messages
• Update dynamic content on the service.
• Documentation and archiving of any changes made to the content of the service
• Track all other 3-2-1 related statistics, in collaboration with the Country Manager.
• Issue and analysis of 3-2-1 monthly statistics

Upload and manage content in the Viamo platform

• Master all Viamo mobile functionality for the creation and management of content trees with the 3-2-1 best practices
• Update sound files as needed
• Update text (USSD/SMS) as needed
• Create live dashboard links as requested for sharing with content partners
• Download data and create reports on usage as requested

Managing Relations with the Content Production Team

• Create and organise the content scripts with 3-2-1 best practices to share with the team for translation and recording.
• Ensure that all received content is of high quality, in the agreed-upon format and delivered on time
• Once the sound files and text files have been sent back, review and compare the content to ensure consistency, grammatical accuracy, and clarity of the messages.
• If revisions to the sound file or the text need to be made, send to production team explaining the problem. Repeat as necessary.
• Update master document containing all 3-2-1 messages across all languages
• Document and archive any changes made to the content of the service

Pre-Testing of Content

• Lead the pre-testing of new 3-2-1 content for message quality and comprehension
• If necessary, identify, train, and supervise researchers for testing of content, according to 3-2-1 testing guidelines
• Produce summary reports with recommendations for improving the content

Issuance of Statistics and Reports Related to 3-2-1

• Issue and analysis of 3-2-1 monthly statistics
• Track all other 3-2-1 related statistics, in collaboration with the Product Supervisor
• Write and send monthly usage reports to MNO partner
• Write and send monthly usage reports to Content Partners

Manage the 3-2-1 marketing relations with mobile Network Operator

• Create 3-2-1 promotion messages with best practices and submit them to MNO for approval
• Collaborate with the MNO to create a schedule for promotions and ensure that it is followed
• Record the dates of promotion, messages pushed across the different categories
• Create BTL reports for MNO and partners

Other: Nepal Project Management Support

• Support the Country Manager as needed for Viamo’s work in Nepal
• Assist with the design, strategy and implementation of projects in Nepal
• Lead project implementation, supporting translation, recording, testing needs, amongst other project needs
• Carry out technical deployment of the project on the Viamo platform
• Monitor and document performance metrics, end user engagement and impact to inform appropriate changes to project approach and overall implementation as needed.

Key Performance Indicators

• Number of listeners
• Key Messages listened to
• Consistency and completion of monthly tasks
• Caller to listener ratio

Team and Reporting Structure

• Reports to Nepal Country Manager

• Apply Before : Oct-01-2020
• How to Apply for this job?
• Interested candidates are requested to apply through , https://viamo-inc.breezy.hr/p/ecc87d5f25dc-3-2-1-product-manager-nepal