Service Head Job in Nepal

Basic Job Information

Vacancy for Service Head @ Asian Paints (Nepal)

  • Employer : Asian Paints (Nepal)
  • Job Location : Kathmandu, Nepal
  • Employment Type : Full Time
  • Salary : Negotiable
  • Job Level : Mid Level
  • No. of Vacancy : (1)
  • Apply Before : Sep-27-2020
  • How to Apply for this job?
  • If you find you are eligible for the mentioned position, please send us your resume along with application letter at hrnepal@asianpaints.com.np by 27th September 2020. In the subject of the mail, please mention Designation you are applying for.

    This is for Nepalese applicants only.

Job Description

Job Description - Service Head

  • Create a distinct service & after sales support module for Asian Paints Bath Business including the back end logistics
  • Reporting documentation, resolve customer complaints within resolution TAT and maintain customer satisfaction score
  • To ensure regular skill development training program conducted for the Service Technicians – both functional and behavioral – to create a service team with dedication on Customer Delight
  • To handle customer complaints and ensure resolution and quality of complaint closure
  • Managing set of Service Coordinator and  Technicians – on roll / off roll
  • Spare FG Management – New item /Replacement item Logistics
  • Quality &  Product feedback collection from Influencers
  • Conducting meets and service camps
  • Maintaining prescribed ISO 2015 / ISO 14001 standards in operation
  • Extensive travel to market / customer / dealer sites across Nepal
  • Big Data analysis – Documentation – Reports
  • Functional initiatives to enhance trust of Network & Influencers
  • “Support to Technician:
  • Helping Technicians on more complex complaints
  • Visiting consumers’ site along with Technicians on random basis to understand their ways of working “
  • Support sales on business development area wherever required
  • Plumber Meets – To brief on function and technicality of new / existing products
  • Product Features – Collecting feedback and plumber requirements – Shop meets as per customer requests
  • Product panel display – At distributor / dealer / sub-dealer’s counter and at all showrooms – Allotting technicians and monitoring completion of this activity within set SLA

  • Apply Before : Sep-27-2020
  • How to Apply for this job?
  • If you find you are eligible for the mentioned position, please send us your resume along with application letter at hrnepal@asianpaints.com.np by 27th September 2020. In the subject of the mail, please mention Designation you are applying for.

    This is for Nepalese applicants only.

Job Specification

Job Specification - Service Head

  • Education : Bachelor
  • Experience : 8 years
  • Professional Skill : Problem Solving, Ms Office, Interpersonal, Communication
  • Specification Detail
    • Graduate in Engineering with technical understanding
    • 8 yrs Customer Service experience in Sanitaryware or CP Fitting or consumer durable

    Functional Competencies

    • Strong customer service abilities
    • Technical acumen
    • FMCG or Consumer Durables Sales Background can also will be considered
    • Problem-solving
    • Patient and able to handle difficult situations

    Age: Below 40 years
    Reporting to: Business Head (Bath Business)
    CTC: as per company rules

  • Apply Before : Sep-27-2020
  • How to Apply for this job?
  • If you find you are eligible for the mentioned position, please send us your resume along with application letter at hrnepal@asianpaints.com.np by 27th September 2020. In the subject of the mail, please mention Designation you are applying for.

    This is for Nepalese applicants only.

Want to Submit Your Job Post(s) for absolutely free?:

Email: nepaljobportal.com @ gmail.com
Reproduction of materials found on this site, in any form, without explicit permission is prohibited.