Customer Support Specialist

Customer Support Specialist Job in Nepal

Basic Job Information

Vacancy for Customer Support Specialist @ Fusemachines Nepal

Job Description

Job Description - Customer Support Specialist

  • Direct call with customers to address their queries/issues.
  • Must be available all the time (in duty hours) in live chat (It is a tool to connect with customers directly from the classroom platform to us).
  • Ability to communicate issues to the tech support team.
  • Ability to organize customer issues.
  • Ability to close the issue as soon as possible.
  • Ability to prepare reports on a daily, weekly basis and submit to the supervisor.
  • Should be able to handle issues by himself/herself at first. (for example, when an issue occurs, it needs to be identified by him/her and s/he needs to solve it from her/his end at first. However, if it’s more related to the tech side, then only transferring the issue to the tech team)
  • Other tasks as assigned.

Job Specification

Job Specification - Customer Support Specialist

  • Education : Bachelor
  • Experience : 1 year
  • Professional Skill : Problem Solving, Teamwork, Communication
  • Specification Detail
  • Competencies Required:

    • Must have good communication skills.
    • Must have good English writing & verbal skills.
    • Able to work proactively.  
    • Ability to identify the severity of the issue. 
    • Able to work with a team and independently as and when required.

    Qualification and Experience:

    • Bachelor’s Degree running or completed.
    • At least a year's experience in dealing with customers.

    Working Hours: 6 AM to 3 PM
    Working Days: Sunday to Thursday

  • Apply Before : Oct-08-2020
  • How to Apply for this job?
  • Please apply via:
Want to Submit Your Job Post(s) for absolutely free?:

Email: @
Reproduction of materials found on this site, in any form, without explicit permission is prohibited.