Customer Support Representative

Customer Support Representative Job in Nepal

Basic Job Information

Vacancy for Customer Support Representative @ InfoDevelopers

  • Employer : InfoDevelopers
  • Job Location : Sanepa, Lalitpur, Nepal
  • Employment Type : Full Time
  • Salary : Negotiable
  • Job Level : Mid Level
  • No. of Vacancy : (3)
  • Apply Before : Aug-18-2020
  • How to Apply for this job?
  • Interested candidates can send us your CV at 
Job Description

Job Description - Customer Support Representative

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
  • Greet customers warmly and ascertain problem or reason for calling
  • Work with customer service manager to ensure proper customer service is being delivered
  • Resolve customer complaints via phone, email, mail or social media
  • Should have strong knowledge in banking and accounting
  • Should provide support service to clients. Should be careful in responding to the customer’s issues
  • Should take full responsibility for customer satisfaction issues

Job Specification

Job Specification - Customer Support Representative

  • Education : Bachelor
  • Experience : 1 year
  • Professional Skill : Excellent communication and presentation skills
  • Specification Detail
    • Bachelors in BBA/BBS
    • Fresher can also apply
    • Strong phone contact handling skills and active listening
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize and manage time effectively
    • High school diploma or equivalent; college degree preferred
  • Apply Before : Aug-18-2020
  • How to Apply for this job?
  • Interested candidates can send us your CV at 
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