Customer Support Specialist
Customer Support Specialist Job in Nepal
Basic Job Information
Vacancy for Customer Support Specialist @ Fusemachines Nepal
- Employer : Fusemachines Nepal
- Job Location : Kamaladi, Kathmandu, Nepal
- Employment Type : Full Time
- Salary : Negotiable
- Job Level : Entry Level
- No. of Vacancy : (2)
- Apply Before : Oct-08-2020
- How to Apply for this job?
- Please apply via: http://jobs.fusemachines.com/apply/SHd2XYnvZA/Customer-Support-Specialist
Job Description
Job Description - Customer Support Specialist
- Direct call with customers to address their queries/issues.
- Must be available all the time (in duty hours) in live chat (It is a tool to connect with customers directly from the classroom platform to us).
- Ability to communicate issues to the tech support team.
- Ability to organize customer issues.
- Ability to close the issue as soon as possible.
- Ability to prepare reports on a daily, weekly basis and submit to the supervisor.
- Should be able to handle issues by himself/herself at first. (for example, when an issue occurs, it needs to be identified by him/her and s/he needs to solve it from her/his end at first. However, if it’s more related to the tech side, then only transferring the issue to the tech team)
- Other tasks as assigned.
- Apply Before : Oct-08-2020
- How to Apply for this job?
- Please apply via: http://jobs.fusemachines.com/apply/SHd2XYnvZA/Customer-Support-Specialist
Job Specification
Job Specification - Customer Support Specialist
- Education : Bachelor
- Experience : 1 year
- Professional Skill : Problem Solving, Teamwork, Communication
- Specification Detail
Competencies Required:
- Must have good communication skills.
- Must have good English writing & verbal skills.
- Able to work proactively.
- Ability to identify the severity of the issue.
- Able to work with a team and independently as and when required.
Qualification and Experience:
- Bachelor’s Degree running or completed.
- At least a year's experience in dealing with customers.
Working Hours: 6 AM to 3 PM
Working Days: Sunday to Thursday- Apply Before : Oct-08-2020
- How to Apply for this job?
- Please apply via: http://jobs.fusemachines.com/apply/SHd2XYnvZA/Customer-Support-Specialist
