Customer Care Executive (Home Based)

Customer Care Executive (Home Based) Job in Nepal

Basic Job Information

Vacancy for Customer Care Executive (Home Based) @ Wordinvent

Employer : Wordinvent
Job Location : Kathmandu Valley (home based), Nepal
Employment Type : Full Time
Salary : NPR. 12,000.00 - 14,000.00 Monthly
Job Level : Mid Level
No. of Vacancy : (3)
Apply Before : Aug-25-2020
How to Apply for this job?
Please send your updated resume to info@wordinvent.com with job title as Email subject.

Job Description

Job Responsibilities:

Handling query on Facebook
Updating the available doctor about the user
Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Enter and update customer information in the database
Handle grievances to preserve the company’s reputation
Call users who are interested in our services and create sales
Keep records of calls and sales and note useful information

Expectations / Cultural Traits:

Experience on one or more of below profile will be of added advantage:
Experience in talking to HNIs, Corporate, etc.
Experience in handling Outbound & inbound calls
Experience in handling / calling for Loyalty & referral programs
Experience of selling products/services as telesales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of spoken & written English & Nepali fluency with other languages will be an added advantage
Excellent communication and interpersonal skills
Outstanding negotiation skills with the ability to resolve issues and address complaints
Must be open to flexible hours working
Good knowledge about social media like Facebook

Apply Before : Aug-25-2020
How to Apply for this job?
Please send your updated resume to info@wordinvent.com with job title as Email subject.

Job Specification

Education : Intermediate
Experience : 1 year
Professional Skill : Cold Calling, Data Entry, Social Media
Specification Detail
Work Timing for Customer Care Executive: Customer Care Executive will be required to work for eight (8) hours a day for six (6) days a week for twenty-six (26) days in a month. One (1) day weekly off is provided and the day for the off is as per rotational shift and prescribed by the reporting manager. During the work hours the professional is required to login on the prescribed software/s of the company to mark his/her attendance and be available online through-out the shift time.
Requirements for operations:
- Dedicated computer / laptop for work with good internet connectivity capable of handling audio/video calls
- Basic software like MS Office (Word/PowerPoint/Excel), Skype, WhatsApp, Google Chrome, font and software to communicate / work in the language of the region etc.
- Proficiency in using above hardware and software
Age:
Less than or equal to 25
Apply Before : Aug-25-2020
How to Apply for this job?
Please send your updated resume to info@wordinvent.com with job title as Email subject.