Jr. Customer Support Engineer
Jr. Customer Support Engineer Job in Nepal
Basic Job Information
Vacancy for Jr. Customer Support Engineer @ Genese Solution
- Employer : Genese Solution
- Job Location : Kathmandu, Nepal
- Employment Type : Full Time
- Salary : Negotiable
- Job Level : Mid Level
- No. of Vacancy : (2)
- Apply Before : Jul-27-2020
- How to Apply for this job?
- Suitable candidates meeting the above criteria are requested to send their CV and covering letter to careers@genese.com.np. Only shortlisted candidates will be invited for the further selection process. You are requested to clearly mention the position you are applying for in the subject of the email.
Job Description
Job Description - Jr. Customer Support Engineer
Reports to: Team Lead
Duties and responsibilities:
- Support all types of Genese Customers with customers first philosophy
- Communicate with customers via email, phone and Fresh desk ticketing system
- Work together with customers to identify problems and solve them
- Debug issues related to C-panel, DNS, web and email server, databases
- Get cloud certified and support them on AWS, GCP and Azure cloud issues
- Ability to provide after-hours and weekend support
- Other duties as per assigned by line manager
What we offer
- A friendly, competitive and creative working environment
- 5 working days in a week (09:00am-06:00 pm)
- Refreshment, Recreational, team building activities
- Opportunity to travel countries as part of training and development
- Work in the leadership firm in Cloud Computing in Nepal
- Work in multidisciplinary areas in start-up ecosystem
- Get to know the working culture of companies like Amazon, Microsoft, Google, Alibaba being affiliates for them in Nepal
- Exposure in team management and leadership
- Apply Before : Jul-27-2020
- How to Apply for this job?
- Suitable candidates meeting the above criteria are requested to send their CV and covering letter to careers@genese.com.np. Only shortlisted candidates will be invited for the further selection process. You are requested to clearly mention the position you are applying for in the subject of the email.
Job Specification
Job Specification - Jr. Customer Support Engineer
- Education : Bachelor
- Experience : 1 years
- Professional Skill : Domain, Customer Service, Writing, Dns, Web/Email Server, Communication, Firewall, Ftp
- Specification Detail
- Bachelor's degree in computer science or related field
- At least one year of experience working as a system admin or customer support
- Excellent knowledge of Linux
- Good knowledge of networking, DNS, domain, web and email server, C-panel
- Ability to troubleshoot distributed systems
- Good verbal and written communication skills
- Apply Before : Jul-27-2020
- How to Apply for this job?
- Suitable candidates meeting the above criteria are requested to send their CV and covering letter to careers@genese.com.np. Only shortlisted candidates will be invited for the further selection process. You are requested to clearly mention the position you are applying for in the subject of the email.
